Returns & Exchanges Policy

At Protech Projection Systems, we want you to be completely satisfied with your high-performance equipment, which is why we offer a 30-day return window for most electronic components and projection hardware. Please ensure all items are returned in their original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Request an RMA Number

  Contact our support team with your order details to receive a Return Merchandise Authorization (RMA) number, which is required for processing.

• 2.
  Pack Your Equipment

  Securely place the electronics in their original manufacturer packaging, including all cables, remotes, and manuals to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the return label and RMA number clearly on the outer shipping box and send the package to our designated technical inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed within 5 to 7 business days.